1. Purpose

This policy outlines the standards and requirements for cleaning services at the appointment address to ensure a safe, sanitary, and professionally maintained environment. It also establishes insurance information to protect both the client and the company.

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2. Scope

This policy applies to all internal and external cleaning services, including BobbyButler employees, performing janitorial, custodial, or sanitation-related tasks on any property owned, leased, or managed by the client.

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3. Service Standards

All cleaning services adhere to the following standards:

• Follow cleaning schedules per the service agreement.

• Use approved cleaning agents suitable for all surfaces.

• Use appropriate cleaning materials for specific surfaces.

• Wear appropriate personal protective equipment (PPE).

• Dispose of waste in accordance with company procedures.​

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4. Supervision and Access

• Services must be performed during approved hours unless authorised otherwise.

• Cleaning staff will check in and out at the designated location.

• Access to restricted or sensitive areas is not permitted without prior approval.

• Cleaned areas will be photographed as part of the sign off procedure.

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5. Cancellations/Reschedule

• Cancellations can be done with receiving a full refund up to 48 hours before the appointment.

• Cancellations done less then 48 hours before the appointment will incur a 50% loss of earnings fee calculated based on the amount paid. Thus you will receive a 50% refund of the amount paid.

• Reschedules can be done at no cost up to 48 hours before the appointment.

• Reschedules done less then 48 hours before the appointment will incur a £30 loss of earnings fee.

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6. BobbyButler Premium Cleaning main Insurances

• Public Liability Insurance: Cover any damage to your property.

• Employers Liability Insurance: Protects staff from injury or illness claims.

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7. Conduct and Appearance

• Cleaning specialists will always maintain a professional demeanour.

• Cleaning specialists will refrain from smoking, eating, or disruptive behaviour while on duty.

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8. Complaints

Please contact us within 24hrs after receiving the sign-off email. If you feel the cleaning was not up to standard. We will gladly re-clean these areas free of charge.

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9. Review and Modifications

This policy will be reviewed annually and may be amended to reflect updated laws, safety standards, or operational requirements